Support & Backup

Support can be given as often as you need – with or without a service contract. If you only need support on an irregular basis, then call us when you need us. You will be charged only for the time we spend helping you.

You can also choose a more cost-effective support contract with a set monthly fee. As part of this, we can take control of your computers remotely and fix most problems, so you do not have to wait for us to travel to you. This is an encrypted, secure login, and we cannot access your systems without your knowledge and approval.

To provide the service efficiently, we require a working broadband Internet connection and for any supported hardware to be working and “up”.

This support is available for one or more computers, including systems with servers and a large number of users. As the support is charged per machine, it is cost-effective for everyone.

On-line Backup Service

On-line backups are a state of the art and safe alternative to backup on tape. Instead of writing the data to tape, your information is compressed and sent to our data centres using your internet connection, protected by industrial strength encryption.

It is executed automatically, making it impossible to forget. The frequency is up to you, and restoring your data is as simple as browsing your own computer.

Prices are based on the amount of storage space you require, so, again, are cost-effective for everyone.